Frequently Asked Questions

Our shipping method is registered parcel with loss insurance. A handling fee and postage may apply to the item(s) you purchase from us. If you would like to arrange pickup, please contact us by phone. We will ship your item(s) once your payment is confirmed. Please provide a valid physical address instead of a P.O. box. The buyer is responsible for any issues arising from providing an invalid address.

The normal delivery time frame depends on Australia Post and Sendle Express. We estimate the delivery time to be around 5 working days for orders placed within Australia. Overseas orders may take approximately 10-15 days after the payment date. If you choose Sendle Express, the delivery may be faster. Customers are asked to be patient and notify us in case of any delivery delays.

You can track your order using the ‘Track Your Order’ button at the bottom of our webpage. We recommend using this feature if needed. If you have any questions, please do not hesitate to contact our support at 0405661968, and we will do our best to answer your questions in a timely manner.

You can place an order by visiting our physical store at Suite 1A/232 Beamish Street, Campsie NSW 2194, or online via the ‘Add to Cart’ or ‘Add All to Cart’ buttons. For online orders, you will need a PayPal account or a credit/debit card.

If you have any queries, please do not hesitate to contact us through our Contact Page on this website or click here to access our support phone or contact information. We are here to help answer any questions regarding our services or products.

You can create an account on our eStore, and we recommend doing so for tracking and record-keeping purposes. However, you may choose to proceed with your order as a guest, and it is entirely up to you whether to register or not.