Frequently Asked Questions

Shipping Information

What Shipping Methods Are Available?

Our shipping method is registered parcel with loss insurance, the handling fee and postage may apply to the item(s)you purchase from us. If you would like to arrange pickup, please let us know by phone call. We will send your item(s)once your payment is confirmed. Please provide us with a valid physical address instead of a mailbox number. Buyer holds his/her own responsibility if an invalid address is provided.

How Long Will it Take To Get My Package?

The normal delivery time frame is up to Australia Post, we can only estimate the time fame to be around 5 working days if the order is placed within Australia. Overseas order may be taking up to around 10-15 days after payment date. Customer will need to be patient and let us know in case of delivery delay.

How Do I Place An Order?

You can place an order by visiting our physical store at Suite 1A/232 Beamish Street Campsie NSW 2194 or online via “Add to Cart” or At All To Cart” button. You will need a Paypal account or a credit card/debit card for any online order.

Do I Need An Account to Place Order?

You can create an account on our eStore, we recommend you do that for the purpose of tracking or record. You may choose to proceed with your order as a guess and it is completely up to you to choose to register or not.

How Do I Track My Order?

You can track your order by using  the “Track Your Order” button at the bottom of our webpage, you are recommended to use this feature to check it out if there is a need. If you have any question, please do not hesitate to contact our support on 016-02-80400094 and we will try our best to answer your question(s) in a timely manner.

How Should I Contact If I have Any Queries?

If you have any queries, please do not hesitate to contact us via our Contact Page at this Website or click here to access our support phone or contact information. We are ready to help answer any questions regarding our services or products.